Select the support level best suited
to your needs and requirements
Standard is typically intended for companies that have their entire document processing in a single country. You have access to your local support team during business hours.
Multi Country is intended for companies that have document processing in multiple countries. During local business hours, you have access to the local ReadSoft teams in every country where you are active.
This is for companies where every hour of downtime really counts. Outside your local business hours you have access to our global support team, where the language is English. For severe incidents the service level objective (SLO) is accelerated. During local business hours you have access to the local support team.
This is Extended taken to the highest level. Tailored to your needs, we can for example have people on standby while you take a new project into production over the weekend, or every quarter end when you are closing the financials. With Mission Critical, we make sure we have support specialists with specific skills of your solution available when you need them.