Insurance

One central input management platform:
Providing a single customer view

The basis of our solution is a central input management platform.  With this all applications, information and customer data is consolidated into one solution. No matter how the documents arrive, all information is available in one central place, company-wide.

This offers a single customer view on all incoming correspondence and enables customer service to provide accurate, real-time information, boosting customer satisfaction.

Reduced processing costs:
Automatic classification

Structured, semi-structured and unstructured documents are digitized and automatically classified. Thanks to automatic sorting they can then reach the right administrator straight away.

Costs and time spent on manually sorting and capturing documents are completely eliminated. The physical distribution of paper is replaced by digital processes.

Improved productivity:
Straight through processing

Standard business transactions, in particular those driven by typescript forms, can be processed fully automatically – without the need for human intervention – thanks to automatic validation of captured content against existing data and defined business rules.

This reduces processing times of standard transactions to an absolute minimum and increases processing quality and data accuracy.

Ultimate flexibility:
Easily adapt to changing market demands

Modular and open architecture makes for quick and seamless implementation of new software and solutions, such as new communication channels incorporation.

Using our intuitive graphical interface you simply set up new processes or amend existing ones via drag-and-drop. There’s no need for programming.

With the ever-increasing flood of incoming information, extensive scalability is an absolute necessity. To date, our solution has never reached its throughput or volume limit.